I do this, as a seller, because I feel as though the buyer’s responsibility extends beyond just paying. I also expect them to not email me after-the-fact and say that the free stuff I sent them was not what they expected or that my shipping wasn’t fast enough, despite the fact that I shipped days earlier than I promised. These are just a couple examples of thousands.

There are some truly insane buyers out there that can absolutely ruin a transaction after they receive the shipment, even if you, as a seller, have gone above and beyond from your end.

I never withhold feedback until I’ve received feedback, though. I just wait for acknowledgment that I fulfilled my end as promised so they can’t absolutely flip on me later for no good reason. If they are dissatisfied (within reason), I always go above and beyond making it up to them, if I can.

Okay, I’m supposed to be writing this kind of stuff on my eBay column over at Sparkplugging. Thank you for a new post topic! Mind if I link to this post? It’s perfect.